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Lembang Park and Zoo, one of the largest zoos in Bandung city, Indonesia, has reopened post-lockdown with the help of Semnox Ticketing and cashless technologies. Catering to both animal and amusement enthusiasts, the venue has a capacity to accommodate 10000 customers at any given time. 

“The Parafait System has been reliable in allowing us to manage all transactions and in generating reports for our tenants inside the premises, as well as our accounting team,” says Erwin Wijaya, Partner at Lembang Park and Zoo.

The operations at Lembang Park and Zoo have been completely powered by the Parafait Amusement Park Management System since December 2019. The Park uses the Ticketing and Access control solution via the barcoded wristbands and Semnox Readers and turnstiles. Single band can be used by guests to enjoy a whole range of activities inside the park including paying for food and other facilities. The park is able to continuously expand its offerings with new attractions, arcade games and membership cards supported by the integrated solution from Semnox.

“Lembang Park is a unique destination which offers some amazing animal experiences along with a variety of activities and even a planned arcade gaming zone. For us it offers a perfect opportunity to showcase how our single solution can support all functions from ticketing solutions, integrated access control, arcades and cashless operations across the park. It is a pleasure for us to partner with Mr Erwin and the Lembang Park team to make this venue a success,” says Ashish KS, Head - Far East Parks, Semnox.

The Lembang Park and Zoo was closed for three months from March 2020. In order to reopen, the primary challenge was to implement the new safety protocols that were required by Indonesian law. The workforce had to be trained in these protocols and the venue had to be prepared to handle a large footfall without compromising the safety of visitors and staff. With the help of all the Semnox technology that was in place, the Lembang Park and Zoo was able to fast track the training and implementation and reopen the venue for visitors.

“Since our venue can accommodate up to 10,000 people at a time, we have plenty of space for social distancing. However, it does get rather tricky when we hold an animal show since customers tend to crowd together. We have placed several guards across the venue to remind people to practice social distancing and we also have regular announcements via our PA system”, added Erwin speaking on challenges of re-opening.

“Our 24*7 support team and the integrated solutions will continue to help the park move quickly to add to their wide range of attractions and experiences even in such challenging times.” says Ashish of how the Semnox support team has been providing continuous support to customers through this period.

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